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Terms and Conditions of Sale 


1. Definitions

For the purposes of these General Terms and Conditions, the following definitions apply:

  • Client: any natural or legal person who has accepted the service offer submitted by Dotika.
  • General Terms and Conditions: these general terms and conditions of service, available on the website. www.dotika.ai/terms.
  • Assignment: all services agreed upon between Dotika and the Client within the framework of the Offer. The Assignment may include, but is not limited to: 
    • consultancy, assistance, audit, training, and expertise services, particularly in the fields of artificial intelligence, information technologies, big data, innovation, digital marketing, and organizational and digital transformation;
    • the development, acquisition, commercialization, dissemination, and implementation of technological or strategic solutions, tools, or methodologies, in the form of products or services, directly or in partnership;
    • the organization of conferences, seminars, training sessions, and any event related to new technologies, innovation, management, and organizational transformation.
  • The specific details of the Assignment are outlined in the contractual documents (quotes, specifications, commercial proposals, etc.) and carried out in accordance with the terms of the present Offer.
  • Offer: the pricing offer issued by Dotika to the Client for the execution of the Assignment and/or any complementary assignments. The Offer is based on the Client's stated needs and remains valid for thirty (30) days from the date of issuance. The Offer is subject to these General Terms and Conditions.
  • Dotika Representative: Dotika Sàrl with its registered office at 3, rue Jean Piret, L-2350 Luxembourg, registered with the RCS under [RCS number], and VAT number [VAT number].
  • Website : website www.dotika.ai

2. General Provisions

Dotika undertakes to carry out the Assignment in full based on the Client's expressed needs, for the pre-tax amount determined in the Offer.

The Assignment is governed by the General Terms and Conditions in force on the Website at the date the Offer is issued.

Acceptance of the Offer by the Client implies acceptance of the General Terms and Conditions in force at that time.

3. Pricing and Additional Fees

Any additional services are payable upon receipt of the corresponding invoice. A deposit equal to half of the agreed fees may be requested as soon as Dotika begins the additional assignment requested by the Client.

Non-payment of an invoice – whether for a portion of the Assignment, an additional service, or a deposit – will result in the suspension of the Assignment(s) in progress, without any right to compensation from Dotika.

Non-payment of an invoice that has been subject to a formal notice sent by registered letter and left unanswered within thirty (30) days will lead to the termination of the related Assignment, with the responsibility resting solely on the Client, and without any right to damages from Dotika.

Dotika reserves the right to claim compensation from any Client who fails to comply with these provisions.

Invoices not paid within thirty (30) days of issuance will automatically incur interest of 1% per month (any part of a month started being considered a full month). An additional fee of at least 15% of the principal amount, with a minimum of €100, will also apply.

4. Client Responsibilities

The Client must accept the Offer within thirty (30) days of its issuance.

The Client undertakes to provide all necessary documentation within the agreed timeframe to allow Dotika to carry out the Assignment successfully. This includes providing accurate, up-to-date, and complete information.

5. Termination of Assignment

In the event of a breach of contractual obligations by either party, the Assignment may be terminated by right after a thirty (30) day notice period remains without effect.

The Client may terminate the Assignment at any time, subject to a thirty (30) day notice and payment for services rendered up to the effective date of termination.

Dotika may also terminate the Assignment early under the conditions specified in the Offer and these General Terms and Conditions.

6. Intellectual Property

All intellectual property rights relating to studies, audits, recommendations, methodologies, tools, software, training materials, or any deliverables provided during the Assignment remain the exclusive property of Dotika unless otherwise agreed in writing.

The Client is granted a personal, non-exclusive, and non-transferable right of use, limited to the contractually agreed scope.

7. Confidentiality

Both parties agree to maintain strict confidentiality regarding all information, documents, data, or concepts exchanged during the Assignment.

This obligation remains valid during the term of the Assignment and for two (2) years thereafter.

8. Data Protection

Dotika undertakes to comply with applicable personal data protection laws, including Regulation (EU) 2016/679 (GDPR).

Data collected for the execution of the Assignment will be processed only as required and retained only for the duration necessary.

The Client may exercise their rights (access, rectification, objection, erasure) by contacting: contact@dotika.ai 

9. Governing Law and Jurisdiction

These General Terms and Conditions are governed by Luxembourg law.

Any dispute regarding their interpretation, validity, or execution will fall under the exclusive jurisdiction of the courts of Luxembourg City, unless otherwise required by mandatory legal provisions.
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